Nikon has launched a global technical service advisory for Nikon Z8 mirrorless cameras after users reported not being able to mount a lens to the camera because the lens cannot be rotated to the locked position. The recall comes only a month after the Z8 became available to buy on 25 May.
Nikon has said in a statement to Z8 users that it has identified Nikon Z8 camera serial numbers that may be affected by this issue and has set up a service advisory site where Z8 owners can enter the serial number on the back of the camera body to check if their camera will need repairing. Nikon added that it will cover the cost of shipping and repair of affected cameras even if the warranty has expired.
Credit: Nikon
Read Nikon’s full statement to Nikon Z8 users here:
Thank you for choosing Nikon for your photographic needs.
Users of the Z 8 mirrorless camera have informed us that in some rare cases, a lens cannot be mounted on the camera because the lens cannot be rotated to the locked position.
Based on our investigation into the matter, it has become clear that this issue may occur with Z 8 cameras. We have identified a range of Z 8 camera serial numbers with which the issue may occur and will address the issue as follows.
Nikon will repair affected cameras at no cost to the customer, including the cost of shipping affected Z 8 cameras to Nikon, as well as their return to customers, even if the warranty has expired.
Please direct inquiries regarding this issue to your nearest Nikon Service Center.
We sincerely apologize for any inconvenience this issue may have caused.
Identifying Affected Products
To check whether or not your Z 8 is one of those affected by this issue, click Serial Number Check below and enter your camera’s serial number as instructed.
Your camera’s serial number will be checked against those of affected products. If your camera is one of those affected, instructions for requesting repairs will be displayed. If your camera is not one of those to which this issue applies, rest assured that repairs to your camera are not necessary and you may continue using your camera without concern for this issue.
Open the camera’s monitor to locate the product serial number. It is the 7-digit number printed on a label affixed to the camera body as indicated by the red frame in the image above.
Requesting the service
Further instructions will be provided via the above serial number checker if your Z 8 is affected by this issue.
For further assistance, please contact Nikon Customer Support.
We sincerely apologize for any inconvenience this matter may cause you.
Nikon will continue to take all possible measures to further improve product quality. Therefore, we hope that you will continue to choose Nikon for your photographic needs.
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